Colorado Springs, Colorado
$18.00 - 25.00 An Hour
Planet Granite, Inc

IT Assistant
Colorado Springs, CO
Employer est.
$18.00 - $25.00 Per Hour

Job Summary
The I.T. Director Assistant position provides an opportunity to assist the Director of Technology. Typically, these tasks involve entry-level helpdesk and technical support functions.
Business casual attire is required.
Duties and Responsibilities are as follows, not limited to:
Troubleshoot and provide technical support to users on both software and hardware.
Computer setups.
Maintenance of user accounts in Active Directory and various software solutions. These modifications may include creating, disabling and unlocking accounts and resetting passwords.
Troubleshoot issues with printers and contacting manufacturer to resolve issues or schedule repairs.
Assisting with softwares and data entry.
Preparing and transporting retired and broken hardware to third-party recycling companies.
Contact third-party vendors for technical issues.
Document resolutions of issues to provide to the Director of Technology.
Escalate issues as needed to the Director of Technology.
Strong written and verbal communication skills with the ability to maintain effective working dialogue with team members and supervisor.
Attention to detail.
Ability to document issues effectively along with resolutions.
Focus on providing excellent service to fellow team members.
Excellent time management skills.
Ethical conduct.
Technical Qualifications
Microsoft Windows operating systems
Microsoft Windows Server operating system
Microsoft Exchange
Microsoft Office
Computer hardware and printer troubleshooting
Basic network and Internet troubleshooting
Education/Experience Requirements
CompTIA A+ certification recommended but not required.
1-2 years helpdesk or technical support experience is recommended.
Working Conditions
The position operates is in a professional office environment but may involve work on the production floor. The position will also require the ability to sit for long periods, walk indoors and outdoors during all weather. The position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually slightly noisy.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; walk long distances, stand, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move objects up to 10 pounds and frequently lift and/or move objects up to 50 pounds.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Experience level:
1 year
8 hour shift
Monday to Friday
On call
Ability to commute/relocate:
Colorado Springs, CO 80907: Reliably commute or planning to relocate before starting work (Required)
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location
Translate »